Seven different statuses — seven different issues and pop-ups with detailed instructions on how to fix them. Sometimes it's not possible, but for the majority of cases, it's faster and more effective than waiting for the answers from the support team.
We've analyzed dozens of problem cases, sorted them by problem type, and created a series of pop-ups with instructions on how to solve each type of problem. Then, we added statuses for each lead, and in that case, the user can clearly see what's the problem and how he can possibly fix it.
Support optimization: reducing the number of users' questions about typical autoresponder problems
All leads from campaigns are collected in the table which is integrated with autotesponder (ex. Mailchimp). But, there were lots of troubles with integration. The support team has noticed that 90% of integration problems were due to users entering the wrong data. How can we change that?
Numbers of questions